Property Management

Maximising Your Investment

Like all investments, real estate performs better when it is managed professionally. This is where your property management team can help. We take the management of your investment property seriously and believe our proactive approach is what sets us apart from our competitors.

Our focus is to maximise your return on investment and our trained staff, together with our fine-tuned systems and cutting edge technology, will guarantee your peace of mind throughout your property investment journey. We are committed to providing a level of service unmatched in the industry and will communicate with you regularly about all the important matters relating to the leasing and management of your rental property.

By appointing a qualified property manager to look after your investment, you save yourself time and enjoy peace of mind knowing that your property is being properly attended to and delivering a healthy return on investment.

Your Property Management Guide
Tenants
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Management & Services

Our management service covers, but is not limited to:

  • Keep up to date with local; state and federal legislation regarding tenancy & ongoing training
  • Rent review and increases.
  • Collecting and receipting rent payments from tenant and rent arrears management.
  • Payment of invoices including rates, strata levies and waters on the owner’s behalf.
  • Invoicing tenant's water usage where applicable.
  • Disbursing rental monies twice monthly.
  • Coordinating repairs and maintenance, arranging quotes with qualified trades.
  • Conducting routine inspections and providing detailed reports with photos.
  • Outgoing inspection completion and bond return processing.
  • Liaise with strata companies on various matters.
  • NCAT preparation and attendance *.
  • Preparation and lodgement of insurance claim*.

FAQS

There are many variables to consider when your property is on the market for lease. Some properties lease in one or two days and other may take up to four weeks. Those properties that are well presented and marketed at a fair market rate will generally lease quickly. It is also important to consider the time of year as depending on the suburb of your property, some months may have stronger demand than others, vacancies come at a cost to our clients, so our number one priority is to ensure you have a good quality tenant as quickly as possible.

Rent arrears are something we take very seriously. At Domain Property Group we have a rent arrears policy that our property manager must follow to ensure any arrears are paid as quickly as possible. Communication via phone, email, sms and by post ensure the tenant is made aware of the problem and asked to remedy the arrears immediately. If the rent is more than 14 days in arrears we will commence eviction procedure, your property manager will discuss the action plan with you.

That’s easy... Just notify your Domain Property Group property manager and they will put you in touch with the sales department for a free, no obligation sales appraisal.

We will conduct regular and thorough routine inspections of your property and provide you with a detailed report after each inspection that includes photography.

Water usage charges can be charged to the tenant for all water used during the tenancy where the property is separately metered and water efficiency standards are in place to be able to charge the tenant for water usage. All internal cold water taps and single mixer taps (including showers) must have a maximum nine (9) litre low rate and there must be no leaking taps at commencement or during the tenancy. Legislation also requires toilets to be dual flush toilets.

Yes, it is extremely important that one of your largest investments be covered by insurance. There are several policies in the market, most policies cover you for loss of rent, malicious damage, public liability and some items of content such as curtains or carpet.

You will be notified of all repairs first. Our preferred tradespeople are qualified and insured, so your property is maintained to the highest standard. For any large repairs, we would be happy to arrange more than one quote for you. It is important to note that
should an emergency repair occur at the property after office hours, the tenant can arrange for an emergency repair to be carried out without the approval of agent or owner as per the lease agreement.

Why Choose Us

Here are some of the reasons why having your property managed by us makes all the difference.

highly trained

Our team is highly trained and experienced in all facets of property management including constantly changing legislation

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We believe communication, organisation & attention to detail are an integral part of our service to you and we will ensure you are involved in all decisions regarding your property.

Technology

We have invested in various systems and technologies to ensure we deliver the best results for our customers

Our reputation is built on good service, honesty and professionalism.

We’re confident that the service we provide is first-rate, as is the strength of our negotiation skills and our willingness to provide every possible service for all property types.

Speak To A Property Manager

"We have bought our property through Brian from Domain Property Group who guided
us through th entire process and was very transparent at every stage. As this is our
investment property, post purchase we decided to leverage Domain for property
management service and we where fortunate to get Lisa Thomas as Property Manager. Lisa is great in keeping us up to date on every step including maintenance requests,
new tenant selection etc. I am very happy with Domain Property group and their excellent service."

Excellent Property Management Service and Advisory

"The property management team have looked after our rental property for a number of years, after self managing for about two years we are very happy to be back with them at Domain. They did a great job of quickly finding new tenants for our property and
assisting us to find trades to do all the final cleanup works to get ready."

Great people and excellent service

"Domain Property were the only agent that had the human touch. All other agencies just used internet computer programs to work though the process. Domain humanised the process and we had a lovely suitable rental within 3 days of seeing it advertised house online."

A pleasure to deal with

Top notch agency, top notch service, top notch maintenance trades, incredibly responsive agent, I’d highly recommend this agency.

Excellent Service!

"Domain Property Group has been so helpful and understanding for me. I would like to say thank you to Bonny for being there for us and always quick to reply with any problems. We wouldn’t want to be involved with any other agency, Thank you Domain."

Excellent Agency